Standard
For businesses that need reliable support during working hours.
- Business hours support (Sun–Thu, 9 AM–6 PM)
- Email and ticket-based support
- 4-hour response time for critical issues
- 8-hour response time for standard issues
- Monthly support report
- Access to knowledge base and documentation
Professional
For organizations that need extended coverage and faster response.
- Extended hours support (7 AM–10 PM, 7 days)
- Email, ticket, and phone support
- 2-hour response time for critical issues
- 4-hour response time for standard issues
- Bi-weekly support calls
- Proactive monitoring and alerting
- Quarterly security scans
- Priority bug fixes and patches
Enterprise
For mission-critical operations that require 24/7 dedicated support.
- 24/7/365 support with dedicated team
- All communication channels including WhatsApp
- 30-minute response for critical issues
- 1-hour response for standard issues
- Dedicated account manager
- 24/7 infrastructure monitoring and SOC
- Monthly security assessments
- Quarterly business reviews
- On-site support when required
- Custom SLA terms available
How our support works
Report an issue
Submit a ticket via email, phone, or our client portal. Include details about the issue and its impact on your operations.
Triage & assign
Our team classifies the issue by severity, assigns it to the right specialist, and acknowledges receipt within your SLA window.
Diagnose & resolve
Our engineers investigate, implement a fix, and test the solution. For complex issues, we provide regular status updates.
Verify & close
We verify the fix with you, document the resolution, and update our knowledge base to prevent recurrence.
Need support for your systems?
Contact us to discuss a support plan that fits your operational needs and budget.
Contact us